Thank you for shopping at connectmartllc.com . We are committed to providing you with a seamless and reliable shipping experience. This shipping policy outlines the terms and conditions regarding the delivery of our products.
1. Shipping Coverage
We currently ship to US & Canada.
2. Shipping Methods & Delivery Times.
We offer Free shipping options at checkout.
3. Order Processing Times
Orders are processed Monday through Friday, excluding holidays. Most orders are processed and shipped within 10 business days.
4. Shipping of High-Value Items
• High-value items may require signature upon delivery.
• Customized or built-to-order items may take additional 2–5 business days to process before shipping.
• Tracking numbers will be provided via email once the item is shipped.
5. Shipping Rates & Fees
• We offer Free Standard Shipping on all orders.
6. Packaging & Handling
• All products are securely packaged to prevent damage in transit.
• Eco-friendly and minimal packaging is used where possible.
• Multiple items may be shipped in separate packages depending on availability or warehouse location.
7. Backorders & Preorders
• Backordered items will be shipped as soon as they become available.
• Preorders will be shipped on or after the release date.
• If your order includes both in-stock and preordered items, we may ship them separately at no extra cost.
8. Tracking & Order Status
Once your order ships, you’ll receive a shipping confirmation email with a tracking number.
9. Delivery Issues
We are not responsible for:
• Delays caused by the carrier
• Incorrect or incomplete shipping addresses
• Lost or stolen packages marked as “Delivered”
If your package is missing:
a) Verify the shipping address in your order confirmation.
b) Check with neighbors or building management.
c) Contact the shipping carrier directly.
d) If still unresolved, contact us at [email protected] within 3 days of the marked delivery date.
10. Refused or Undeliverable Shipments
If a shipment is refused or returned due to an incorrect address:
• The customer is responsible for additional shipping and handling costs.
• The order may be refunded minus original shipping costs and a restocking fee (if applicable).
11. International Shipping
Currently, we ship within the United States and Canada.
Connect Mart LLC reserves the right to update this shipping policy at any time without prior notice. The current version will always be available on our website.
